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center of excellence by How Emotionally Intelligent Leaders Drive Business Results Executive Summary . . . . . . . . . . . . . . . . . . . . . . . 3
About Paycor . . . . . . . . . . . . . . . . . . . . . . . . . . 16 What’s Inside: EXECUTIVE SUMMARY Emotionally intelligent leadership drives business outcomes. • One of the most important skills is active listening. Managers who master the art of active listening are perceived as better leaders and are able to instill more trust and job satisfaction, fostering a 64% longer commitment to tasks, according to Forbes. Feedback is another critical element. • Surprisingly, 62% of employees are blindsided by their performance reviews, with a vast 74% feeling in the dark about their performance perception. Regular feedback is a driver of employee engagement, with a whopping 85% of employees showing more initiative when they receive consistent feedback, as noted by Zippia. Recognition is a significant motivator. • Only 1 in 4 employees feel that their efforts have been acknowledged in the past week, according to Gitnux. That’s a missed opportunity. An 11-year study by Forbes discovered that companies promoting a culture of recognition and motivation witnessed a staggering 68.2% increase in revenue. Conflict management is a skill few leaders feel comfortable with. • Less than a third of team leaders say they manage conflict well, even though 80% say it’s a very important skill (Paycor, How to Recruit, Coach, and Develop Teams). However, a global survey, as cited by Gitnux, revealed that 76% of workers have seen conflicts lead to positive outcomes, showcasing the importance of developing conflict resolution skills. EXECUTIVE SUMMARY There’s a reason why most people aren’t great listeners. Ever listen to a podcast at 2x speed? You have no problem following along. That’s because people can listen to (and comprehend) 500 words/ minute (University of Southern California). But most people speak about
like the person is talking very sloooooowly. And when that happens, your mind drifts. It can be like listening to two voices at once: the speaker’s and your own internal dialogue. Practice active listening. Studies show that managers who listen well are perceived as people leaders, generate more trust, instill higher job satisfaction, and increase their team’s creativity (Annual Review of Organizational Psychology and Organizational Behavior).
Learn How to Listen 1.
